Accessible Client Service Policy

Brown Mills Klinck Prezioso LLP (“BMKP Law” or “we”) is committed to providing services to our clients and guests with disabilities in an accessible manner.   

Accessible Communications

We will communicate with individuals with disabilities in a way that takes their accessibility needs into account.   When communicating with us, you are encouraged to identify any accessibility needs you may have.

Service Animals

We welcome individuals with disabilities who use service animals.  Service animals are allowed on the parts of our premises that are open to the public, in accordance with applicable laws.

Support Persons

When visiting our offices, persons with disabilities who require the assistance of a support person will be allowed to have that support person accompany them.  Appropriate measures will be taken to address any confidentiality and/or privilege issues raised by the support person’s presence.

Notice of Temporary Disruption

In the event of a disruption to our services or facilities for clients and guests with disabilities, we will promptly provide notice of the disruption via this website, including the nature and reason for the disruption, its anticipated length of time, and a description of alternative services or facilities, where available.

Assistive Devices

Clients and guests with disabilities may use their own assistive devices to access our services.  We will take reasonable steps to ensure that our staff are familiar with a range of assistive devices that may be used by individuals when accessing our services.

Staff Training

We will provide accessibility training to our staff as required by applicable law.   Such accessibility training will generally include the following:

  • an overview of applicable laws relating to the provision of services to individuals with disabilities;
  • an overview of our policies and procedures with respect to the provision of services to individuals with disabilities;
  • information regarding how to communicate with individuals with various types of disabilities, including those who use assistive devices, support persons and/or service animals;
  • guidance on how to use any assistive devices that BMKP Law may have available to assist individuals with disabilities to access our services; and
  • guidance on what to do if an individual with a disability is having difficulty accessing our services.


We’re committed to improving our client service and welcome your feedback on the way we deliver our services to individuals with accessibility needs.  Please send your feedback to:


telephone: (416) 368-6800
fax: (416) 368-6806
mail: BMKP Law 130 Adelaide Street W., Suite 1005, Box 17 Richmond-Adelaide Centre Toronto, ON  M5H 3P5
Attention: Accessibility Coordinator


Distribution of Policy

We will provide a copy of this Accessible Client Service Policy to individuals requesting it, in an accessible format if required.

Accessibility Policies and Plan under the Integrated Accessibility Standards


We provide training to our lawyers and staff on the requirements of the Integrated Accessibility Standards and on the Ontario Human Rights Code as it relates to people with disabilities.  Training is provided to new members of the firm during their orientation period in conjunction with the training outlined in our Accessible Client Service Policy.  Training records are maintained in accordance with the requirements of the Integrated Accessibility Standards.

Accessible Emergency Information

BMKP Law is committed to providing our clients and guests with publicly available emergency information in an accessible way upon request.  We will provide employees with disabilities with individualized emergency response information when necessary based on their known accessibility needs.

Information and Communications

We are committed to communicating with our clients and guests in a way that recognizes their accessibility needs.   When we receive a request for publicly available information to be made available in an accessible format, we will:

  • consult with the requestor to determine their accessibility needs and identify a suitable format in which to deliver the information;
  • provide the requested information in a timely manner; and
  • provide the information at regular cost (if any).

Our website and its content conforms with the Web Content Accessibility Guidelines (WCAG) 2.0, Level A.  We will periodically audit our website and its content for Level AA compliance and, where necessary, implement changes to bring the website and content into conformance with all applicable Level AA standards.


We are committed to fair and accessible employment practices.

We will notify applicants to career opportunities at BMKP Law that accommodations are available during the recruitment process for people with disabilities.  If an applicant is selected to participate in an interview, we will notify the applicant that accommodations are available upon request should the applicant have accessibility needs due to a disability.  We will consult with the applicant to determine whether a suitable accommodation is available.

We will notify successful applicants of our policies for accommodating employees with disabilities.  We will notify employees and new hires of our policies to support people with disabilities, and make all such policies available on our internal IT systems so that they are available to all members of the firm.

In consultation with the requesting employee, BMKP Law will arrange for the provision of accessible formats or communications supports for: (a) information needed to perform the employee’s job; and (b) information generally available to other employees.

We have implemented a Disability Accommodation Policy and a Return to Work Policy that incorporate the obligations of the Integrated Accessibility Standards, including the development and use of Individual Accommodation Plans.

When undertaking any performance management, career development and redeployment processes, BMKP Law will ensure that the accessibility needs of employees with disabilities are taken into account. This will include a review of any individual accommodation plans that are in place for individual employees.

Where an employee, client or guest identifies any accessibility barriers, we will take reasonable steps to remove the barriers identified.

Design of Public Spaces

BMKP Law will meet applicable Accessibility Standards for the Design of Public Spaces when building or making major modifications to our offices.

We will endeavour to prevent service disruptions to the accessible parts of our premises. To reduce the risk of service disruptions, we will periodically inspect the accessible portions of our offices. When any deficiencies are noted that might impact accessibility, we will take reasonable steps to correct the deficiency within a reasonable time frame.  In the event of a service disruption, we will notify the public of the service disruption and any available alternatives.

For More Information

For more information on this accessibility plan or to request a copy of this plan in an accessible format, please contact us:


telephone: (416) 368-6800
fax: (416) 368-6806
mail: BMKP Law 130 Adelaide Street W., Suite 1005, Box 17 Richmond-Adelaide Centre Toronto, ON  M5H 3P5
Attention: Accessibility Coordinator