Brown Mills Klinck Prezioso LLP (“BMKP Law” or “we”) is committed to excellence in serving all customers including persons with disabilities. We will provide services to persons with disabilities in a manner that respects their dignity and independence.
We will ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while obtaining or accessing our goods or services.
We will communicate with persons with disabilities in ways that take into account their disability.
We welcome persons with disabilities and their service animals. Service animals are allowed on our premises or the parts thereof that are open to the public, except where prohibited by law.
Where a service animal is so excluded, we will provide alternative measures to enable the person with disabilities to obtain, use or benefit from the goods and/or services we provide.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises or parts thereof that are open to the public. In the event that we intend to charge an admission fee for entry onto our premises or parts thereof, we will provide advance notice if an admission fee is to be applicable to support persons.
Notice of Temporary Disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, we will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice will be placed at a conspicuous place on our premises and/or on our website.
Training for Staff
We will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf. We will also provide training to personnel involved in developing our policies, practices and procedures governing the provision of goods or services to members of the public or other third parties. This training will be provided to such staff as soon as practical after they assume these duties and when changes are made to our accessibility policies, practices and procedures. The training will include a review of BMKP Law’s accessibility policies, practices and procedures and, in addition, an overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.
Modification to This or Other Policies
Any policy of ours that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.
For More Information or Feedback
For more information on our accessibility policies, practices and procedures, please contact us at the address below.
We’re committed to improving our client service and welcome your feedback on the way we deliver our services to individuals with accessibility needs. Please send your feedback to us by e-mail at firstname.lastname@example.org or by regular mail at:
130 Adelaide Street West, Suite 1005, Box 17
Toronto, ON M5H 3P5
Attention: Accessibility Coordinator