CFA Institute: AI can support pension decision-making, but human oversight remains key
March 12, 2025
Pension plans should strive to enhance — rather than replace — human decision-making through the use of artificial intelligence (AI), according to a new report from the CFA Institute.
The Pensions in the Age of Artificial Intelligence report, produced by the CFA Institute’s research and policy centre, was designed to tackle the challenges and opportunities associated with the application of AI and machine learning technologies in the pension industry.
The report by the institute for Chartered Financial Analysts noted that pension stakeholders consider certain key principles when determining how AI will be used in pension management, one of which is that technology may be incorporated into the service offerings in ways that “build trust and rapport with pension members”, by using AI to enhance, not eliminate, human decision making. The report also encourages administrators to set clear objectives and benchmarks.
The report identified several areas of pension plan management in which AI is likely to have an impact, including member communications and engagement, plan governance, and investment management.
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