FSRA releases stakeholder insights showing strengths and opportunities ahead
February 10, 2026
The Financial Services Regulatory Authority of Ontario (“FSRA”) has released the results of its 2025 Stakeholder Engagement Survey, which outlines how stakeholders view FSRA’s performance and identifies opportunities for further progress.
This year, more than 2,700 stakeholders participated in the online survey, providing feedback on their awareness of FSRA’s role, the effectiveness of its communications, and perceptions of its supervisory activities.
Key areas where FSRA is performing well
Stakeholders reported strong levels of awareness and confidence in FSRA’s role as a regulator. Notable results include:
- High recognition — 99% of stakeholders identified FSRA as Ontario’s financial services regulator.
- Positive reputation — 72% of respondents expressed a favourable view of the regulator, maintaining the upward trend observed since FSRA’s establishment in 2019.
- Confidence in mandate delivery — 69% agreed that FSRA is fulfilling its mandate to promote financial safety, fairness and choice across the sectors it oversees.
Opportunities for further progress
The survey also highlighted several areas where stakeholders would like to see FSRA enhance its efforts:
- Reducing regulatory burden — 53% of respondents agreed that FSRA is making progress on burden reduction, indicating ongoing room for improvement.
- Demonstrating responsiveness — 61% felt FSRA values stakeholder input and incorporates feedback into its regulatory approach.
- Increasing awareness of engagement opportunities — Between 46% and 55% of stakeholders were aware of FSRA’s outreach initiatives, including webinars and sector?specific town halls.
Stakeholders also noted that FSRA’s communication practices are effective and expressed interest in additional opportunities to participate in online surveys and digital consultations.
Conducted every two years, the survey supports FSRA’s mandate to promote financial safety, fairness, and choice for Ontarians. FSRA said it has reviewed the survey findings and will be using the results to further strengthen the areas in need of improvement and measure FSRA’s progress again in the next survey cycle.
Click on ‘More information’ below to view full details of the survey:
